Billing Terms & Conditions
Definitions
Seller refers to USClockandSign.com, operated by Collectable Sign and Clock LLC.
Buyer refers to the person or organization placing an order.
Goods or Services refers to the product or services for which the Buyer has placed an order with the Seller.
Payment
All payments are due upon completion of the order unless other payment terms have been agreed to in writing.
If payment is not received or the payment method is declined, the order will not be processed and no products will be shipped.
USClockandSign.com accepts most major credit cards, including Visa, Mastercard, Discover and American Express.
Shipping Policy
Shipping charges are the responsibility of the Buyer and will be calculated by USClockandSign.com at the time of purchase unless otherwise stated.
Shipping charges may vary for international shipments, expedited or rush orders, oversized shipments, or other special shipping requirements.
Additional shipping charges may apply to orders shipped outside the United States.
USClockandSign.com will take reasonable steps to properly package and protect products during shipment.
Claims for missing items or products damaged in transit must be reported to USClockandSign.com within three (3) business days of receipt of the merchandise.
Returns & Refunds
Eligible products may be returned within 14 calendar days from the date the product is received.
All returns are subject to a 20% restocking fee. Original shipping charges are non-refundable.
Returned products must be in their original packaging and must be received in new, unused and resalable condition.
Custom, personalized or customer-specific products are not eligible for return or refund.
Wholesale orders are not eligible for return or refund. See the Wholesale Orders section below.
Before returning any product, the Buyer must obtain a Return Merchandise Authorization (RMA) from USClockandSign.com. Download the RMA form.
Products returned without an RMA may not be accepted.
The Buyer is responsible for return shipping charges. We recommend shipping returns using an insured service with a tracking number.
USClockandSign.com is not responsible for returned packages that are lost or damaged during return shipment.
Wholesale Orders
Wholesale orders are final sale and are not returnable or refundable.
Wholesale customers are responsible for selecting the products and quantities appropriate for their business. Unsold inventory, slow-moving merchandise, or changes in customer demand are not grounds for return.
This policy does not affect applicable warranty coverage for defective products or merchandise damaged in shipment.
One-Year Manufacturer’s Warranty
USClockandSign.com warrants its clocks and night lights against defects in materials and workmanship for one (1) year from the original date of purchase.
Warranty coverage applies under normal use and does not cover damage resulting from misuse, abuse, accidents, improper installation, unauthorized modification or repair, improper electrical use, or normal wear and tear.
A Return Merchandise Authorization (RMA) must be obtained before returning a product for warranty inspection, repair or replacement. Download the RMA form.
Lifetime Clock LED Warranty
The integrated LED lighting system used in USClockandSign.com lighted clocks is covered by a Lifetime LED Warranty.
For a Lifetime LED Warranty claim, five (5) or more LED modules must be nonfunctioning before a claim may be submitted.
The Lifetime LED Warranty applies specifically to the integrated LED lighting system used in our lighted clocks and does not extend the one-year warranty covering other clock components.
Night Light LED Bulbs
The replaceable LED bulbs supplied with USClockandSign.com night lights are different from the integrated LED lighting systems used in our lighted clocks.
Night light bulbs are replaceable consumable items and are therefore not covered by the Lifetime Clock LED Warranty.
Normal bulb failure or replacement due to ordinary use is not considered a product defect.
Replacement bulbs may be purchased separately.
Warranty Returns
Before returning a product for warranty evaluation, the customer must obtain a Return Merchandise Authorization (RMA) from USClockandSign.com. Download the RMA form.
Unless otherwise authorized by USClockandSign.com, products should be returned using an insured shipping method with tracking.
Return shipping charges are the responsibility of the customer unless otherwise authorized by USClockandSign.com.
USClockandSign.com is not responsible for packages lost or damaged while being returned.
Custom & Personalized Products
Because custom and personalized products are manufactured specifically for an individual customer, business or organization, custom, personalized and customer-specific products are not returnable or refundable.
Customers are responsible for carefully reviewing and approving all custom artwork, spelling, names, dates, logos and other information before production.
Approval of custom artwork constitutes the customer’s authorization to manufacture the product as approved.
Once custom artwork has been approved and production has begun, the order cannot be changed, cancelled, returned or refunded.
Complaints & Customer Service
Questions, concerns or complaints regarding an order or product should be directed to our customer service team.
Email: sales@USClockAndSign.com
USClockandSign.com will make every reasonable effort to address customer concerns and find an appropriate resolution. Each situation will be reviewed individually.
Terms & Conditions
These Billing Terms & Conditions are subject to change by USClockandSign.com.
The Billing Terms & Conditions in effect at the time an order is placed will govern that order.
By using this website and placing an order with USClockandSign.com, the Buyer acknowledges and agrees to these Billing Terms & Conditions.